Responsible Gaming at 35bt — Play Smart, Stay in Control
At 35bt, we believe that gambling should always be an enjoyable, voluntary form of entertainment — never a source of financial stress or personal harm. Our responsible gaming programme gives every player in Bangladesh access to practical tools and clear guidance to keep their gaming activity healthy, balanced, and within their own chosen limits. This page explains your rights, the tools available to you, and where to turn if you or someone you know needs support.
Why Responsible Gaming Matters at 35bt
35bt serves players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and every corner of Bangladesh. We take seriously our responsibility not only as a gaming provider but as a community partner. Gambling, when approached with awareness and clear personal boundaries, can be a perfectly safe recreational activity. But we also know that for a small number of players, it can develop into something more problematic.
That is why 35bt has built responsible gaming directly into the platform — not as a legal checkbox, but as a genuine commitment to every player's long-term wellbeing. From the moment you register, you have access to tools that let you set your own financial limits, take a break when you need one, or step away from the platform entirely if that is the right choice for you.
Our support team is available 24 hours a day, 7 days a week, 365 days a year — including during Eid, Pohela Boishakh, Durga Puja, and every public holiday — because we know that the need for support does not follow a schedule. If you are concerned about your own gambling or that of a family member, please do not hesitate to reach out. All responsible gaming queries are handled with complete confidentiality and without judgment.
Deposit Limits
Set daily, weekly, or monthly deposit caps in BDT directly from your account settings. Once a limit is active, it cannot be increased until a mandatory cooling-off period has passed.
Session Time Limits
Define a maximum session duration per day. When your limit is reached, 35bt will alert you and can automatically log you out to help you maintain healthy gaming habits.
Time-Out / Cooling-Off
Take a short break of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account remains intact but you cannot log in, place bets, or make deposits.
Self-Exclusion
Request a self-exclusion of 6 months, 1 year, 3 years, or a permanent lifetime ban. Self-exclusion is irreversible for the chosen period and closes your access to all 35bt services.
Loss Limits
Cap the amount you are willing to lose in a given time period. This protects you from chasing losses — one of the most common precursors to problematic gambling behaviour.
Reality Checks
Enable on-screen alerts at regular intervals (e.g., every 30 or 60 minutes) that display your current session duration and net result, helping you stay aware of time spent playing.
How to Use 35bt's Responsible Gaming Features
Every responsible gaming tool on the 35bt platform is available directly from your account dashboard. No forms to fill out, no waiting periods for activation — protection is available instantly whenever you need it.
Deposit Limits
Prevent overspending before it starts by capping how much BDT you can deposit within any given time window.
Go to Account Settings → Responsible Gaming → Deposit Limits. Choose Daily, Weekly, or Monthly and enter your preferred amount in BDT. Changes take effect immediately.
Session Time Limits
Keep gaming sessions manageable by setting a hard cap on how long you can remain logged in per day.
Go to Account Settings → Responsible Gaming → Session Limits. Select your preferred daily maximum in minutes or hours. An on-screen reminder will appear 10 minutes before your limit is reached.
Time-Out
Take a structured short break from the platform without permanently closing your account.
Go to Account Settings → Responsible Gaming → Time-Out. Choose 24 hours, 48 hours, 7 days, or 30 days. Your account is immediately suspended for the chosen period with no option to reverse early.
Self-Exclusion
For players who need a longer or permanent break, self-exclusion closes all access to 35bt services for the chosen duration.
Go to Account Settings → Responsible Gaming → Self-Exclusion, or contact support at [email protected] with the subject "Self-Exclusion Request". The exclusion takes effect within 24 hours and is strictly enforced.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs are commonly associated with gambling that has moved beyond healthy recreation. If you recognise several of these in your own behaviour, we strongly encourage you to use 35bt's self-exclusion or time-out tools and to seek independent support.
Quick Self-Check: Is Your Gaming Still Healthy?
Read the following questions honestly. If you answer "yes" to three or more, we recommend using 35bt's responsible gaming tools immediately and considering reaching out to our support team or an independent counselling service.
Six Principles of Healthy Gambling
35bt encourages all players to adopt these six principles as a personal code for recreational gaming. Keeping these in mind before every session helps ensure gambling remains enjoyable and under your control.
Gamble Only What You Can Afford to Lose
Before each session, set aside a fixed entertainment budget from your disposable income. Treat this amount as already spent — like the cost of a cinema ticket or a meal out. Never gamble with money earmarked for rent, utilities, school fees, or daily expenses.
Treat It as Entertainment, Not Income
Gambling is a form of entertainment with an inherent house edge — it is not a reliable source of income and should never be treated as one. Approach every session with the expectation of losing your budget, and any winnings as a pleasant bonus rather than an expected outcome.
Set Time Limits and Stick to Them
Decide before you start how long you will play, and stop when your time is up regardless of whether you are winning or losing. Use 35bt's session time limit feature to have the platform enforce this boundary automatically if self-discipline is difficult in the moment.
Never Chase Your Losses
If you reach your budget limit before your time limit, stop — do not deposit more in an attempt to recover losses. Chasing losses is the fastest route to problem gambling. Accept the loss as the pre-agreed cost of your entertainment session and return another day.
Maintain Balance in Your Life
Keep gambling as one small part of a broader, balanced life. Ensure it does not crowd out time with family, physical exercise, hobbies, work, or social activities. A healthy relationship with gambling means it enhances leisure time rather than consuming it.
Talk Openly if You Are Struggling
If gambling is causing you stress, anxiety, or financial difficulty, speak openly with someone you trust or contact the 35bt support team. Seeking help early is a sign of strength, not weakness. Our team is available 24/7 and will treat all conversations with complete confidentiality.
Protecting Minors — 35bt's Zero-Tolerance Policy
35bt operates a strict 21+ age policy across all services. Every player must confirm their age during the registration process, and 35bt reserves the right to request documentary proof of age — such as a national ID card or birth certificate — at any time. Accounts that cannot verify the player's age will be suspended immediately, with any funds held securely pending resolution.
If you share a device with younger family members, we strongly recommend the following precautions to prevent minors from accessing the 35bt platform:
- Always log out of your 35bt account when you have finished playing, even on a personal device.
- Do not save your 35bt username or password in a shared browser or shared device keychain.
- Enable a device passcode or screen lock to prevent unauthorised access to your device when unattended.
- Use parental control software on shared household devices to restrict access to gambling-related websites.
- Store your bKash, Nagad, or Rocket wallet credentials securely and do not share them with minors.
Get Help — Contact 35bt Support
Our dedicated responsible gaming support team is available around the clock. All queries are handled in strict confidence. There is no judgment — only genuine support.
Independent Support Organisations
In addition to 35bt's own responsible gaming tools and support team, a range of independent organisations provide free, confidential advice and counselling for people affected by problem gambling. We encourage any player who needs additional support to reach out to these services.
National Mental Health Helpline
Bangladesh's national mental health helpline provides free telephone counselling for individuals experiencing stress, anxiety, or behavioural issues including problem gambling. Available in Bangladesh Standard Time.
Gamblers Anonymous
Gamblers Anonymous is an international peer-support fellowship for people who recognise they have a gambling problem. Meetings are confidential and free of charge, with a structured 12-step recovery programme.
Family Support Services
Problem gambling affects not only the individual player but also their family. Gam-Anon and similar family support groups offer confidential support to relatives and close friends of people with gambling disorders.
Professional Counselling
Qualified mental health professionals and psychologists can provide one-on-one therapy for gambling disorder. Cognitive behavioural therapy (CBT) is particularly effective and is available through private and public healthcare providers across Dhaka and major Bangladeshi cities.
Play Responsibly — Enjoy 35bt's Full Platform
You are now fully informed about 35bt's responsible gaming tools and policies. When you are ready to play, log in to your account and explore our cricket betting markets, slots library, and live casino games — all designed for adults aged 21 and above who choose to gamble as a form of entertainment. If you have any remaining questions about responsible gaming, our FAQ page covers additional topics in detail. Play smart, set your limits, and enjoy the experience.